Information on this website
We have used our best efforts to ensure that all information is correct and up-to-date, you acknowledge and agree that much of such information has been provided to us by third parties and that we therefore cannot guarantee or give any warranty as to its accuracy.
Under no circumstances will we be liable in any way for any loss or damage of any kind incurred as a result of the use of any content on the site. You should verify the accuracy of any information that you intend to rely on with us at the time of booking.
Links to other websites
We provide links to third parties (ski schools, ski hire, resort websites etc) to help you gain information. Please note that we are not responsible for the content on these third party sites, the products and service information on them are the sole responsibility of each individual supplier. We have no responsibility for the content of these websites or pages and we accept no responsibility or liability for any losses or penalties that you may incur as a result of that content.
You may not make this website available as part of another website, whether by hyperlink or otherwise, without first obtaining our prior written consent.
Enquiries
Enquiry – making an enquiry either by email or by telephone is not a contract to purchase a holiday. Bookings are only valid once confirmed directly by us. Until that time, you have no obligation to purchase the holiday and we have no obligation to provide you the holiday(s) you have selected or any other holiday, product or service.
We take no responsibility for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the information on the website or with a delay or inability to use the site.
We act as an agent for owners and operators, further details of which will be made available to you at the time of booking. Your holiday contract will be bound by the owner or operator's terms and conditions.
Booking
Summary of booking terms and conditions
We book properties on behalf of clients and each owner will have an "agent" in the area of the property to whom the client should refer upon arriving in resort and throughout their stay. The agent is responsible for all aspects of the property whilst the client is in occupancy.
The property owner or operator will have standard terms and conditions to ensure reasonable use of the property, these should be observed by the client throughout their occupancy
The agent will ensure that the property is clean and habitable, the client complies with all terms and conditions of occupancy, will collect a security deposit paid by the client on collection of keys, will be entitled to deduct damage or cleaning charges as necessary at end of stay. They will also collect any additional local charges (advised by us at time of booking). This is payable to the agent by the client at the time of key collection and differs from resort to resort. We disclaim any liability for disputes between the client and the agent.
Complaints
If you have a problem during your holiday, please inform the relevant owner or agent immediately, they will endeavour to put things right.
If you can not contact the owner or agent for any reason then telephone us during normal working hours. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to the owner or agent.
If you fail to follow this simple procedure the owner or agent will have been deprived of the opportunity to investigate and resolve your complaint whilst you were in resort and this may affect your rights.
We disclaim any liability for disputes between the client and the agent or owner
Your Financial Protection
To ensure your financial protection your money is covered by “Failure of Tour Provider Insurance” which is underwritten by IGI Insurance Company Limited.
Data Protection and Privacy
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs, dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your holiday arrangements, such as owners, hotels, chalets & transport companies when it is required in connection with your holiday booking.
This information may also be used for future communications from Altitude Holidays (including for example the use of names and contact details for brochure mailings and e-newsletters) and it may also be provided to security and checking companies and public authorities such as customs/immigration if required by them or as required by law.
